The National Bank of Abu Dhabi (NBAD)'s Corporate Banking Group has been awarded ISO 9001-2008 Quality Management Standard by Lloyds Register Quality Assurance (LRQA).
Abdulla Bin Khalaf Al Otaiba, the General Manager of Corporate Banking Group and Deputy Senior General Manager of Corporate and Investment Banking Division at NBAD received the ISO 9001-2008 certificate from Basem Obaid, Area Manager, LRQA ME '&' Africa, at a ceremony held this month.
"NBAD has won numerous excellence awards. The pursuit of ISO 9001-2008 certification by our bank departments is part of our plan for continuous improvement," said Abdulla Al Otaiba.
"NBAD has a long-term commitment to continual improvement of all aspects of its services, systems and people to meet the expectations of our esteemed customers. Improvement can only be achieved through a continuous process of assessment, measurement, and review and ISO 9001-2008 provides an ideal approach for this" he added.
"ISO 9001-2008 is a quality frame work that ensures a deeper understanding of customer requirements and processes that enhance customer satisfaction through continual improvement. We are certain that this certification will enable Corporate Banking Group to further enhance the levels of service we deliver to our valued customers" he said.
"Implementing ISO 9001-2008 in Corporate Banking Group has helped us in systemizing our corporate client management processes and internal operations besides other areas, and I am very pleased that all our corporate offices in UAE will be implementing the new quality management system under this certification" Al Otaiba added.
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